Care with heart – Loving support that builds trust
When a loved one needs care, many relatives suddenly face difficult questions: Who will truly help us? Who cares with heart – not just with professional knowledge? This is exactly where we come in. At noracares, care with heart is not only in our name, but at the center of everything we do.
Care affects us all – whether you need support yourself, care for relatives, or are making provisions. The public care system is overloaded, and according to Statista, the number of people in need of care could even double by 2050. Care agencies do help, but they are often expensive and impersonal.
At noracares, you are in control: you independently search for the right caregiver or, as a caregiver, for suitable families – completely without intermediaries. Our platform makes the search simple, fast, and transparent, placing great importance on trust, dignity, and humanity. Whether 24-hour care, home nursing care, or dementia care – we combine professional care with heart.
In this article, you will learn how to find the right caregiver, which services suit you, what care costs and which subsidies are available. Together, we will find a solution that truly fits you and your loved ones – because real care begins with heart.
“Care with Heart” is far more than a term – it is a philosophy. It means treating people with empathy, respect and responsibility. At noracares, we place great importance on connecting caregivers who not only have professional expertise, but also the ability to provide care with heart and mind.
- Compassionate support for those in need of care
- Transparent communication and clear decision-making processes
- Dignity and respect in dealing with those in need of care
Choosing the right support is a decision that requires deep trust. But what should you look out for? Genuine care with heart is a combination of professionalism, intuition, and clear standards. We have summarized the most important features for you:
Quality features & human factors
It is often the little things that make a big difference. Pay attention to these points when making your choice:
- Patience and time: A good caregiver does not rush, but allows the person in need of care the space to do things at their own pace.
- Active listening: Decisions are not made over the person’s head. Wishes and needs are taken seriously.
- Empathy: The caregiver shows genuine interest in the person’s life story and habits.
- Hygiene & diligence: A well-groomed appearance and structured handling of medication or aids are a matter of course.
Professional standards
Warmth alone is not enough – safety arises from competence:
- Proof of qualifications: Transparent insight into diplomas, certificates, and previous experience.
- Language skills: Clear communication is the basis for safety and social participation.
- Willingness to continue training: Good caregivers keep their knowledge up to date (e.g. in dementia care or mobilization).
Attention: The “Red Flags” (warning signs)
If you encounter the following points with an agency or a caregiver, caution is advised:
- Lack of transparency: If costs are unclear or qualifications cannot be verified.
- Permanent lack of time: If care is merely being “checked off” and there is no room for a brief conversation.
- Lack of respect: If privacy is disregarded or a patronizing tone prevails.
- Pressure to decide: If you are pushed to sign a contract without getting to know the caregiver beforehand (e.g. via video chat).
In addition to the human component, quality in Austria is based on the GuKG and in Germany on the Guidelines of the Medical Service (MD) as well as the SGB XI.
Every life situation is unique. So that you can make the best decision for your loved ones, we have compared the most common models:
Overview of care models
While nursing homes are often impersonal, noracares solves the issue of privacy in 24-hour care through getting to know each other via video: you choose someone who is such a good personal fit that the new living situation feels enriching rather than burdensome.
Which model suits you?
- Choose outpatient care, if only targeted medical assistance is needed but daily life can still be managed independently.
- Choose day care, to prevent loneliness and relieve family caregivers during the day.
- Choose 24-hour care, if round-the-clock safety is important and there is a desire to grow old with dignity in your own home.
- Choose the nursing home if the medical care needs are so high that care at home can no longer be professionally ensured.
[Why noracares? We specialize in placements that preserve the home as the center of life – whether through hourly support or loving 24-hour care.]
The decision for 24-hour care is a big step that requires a lot of preparation – not only organizationally, but also emotionally. Our small self-check helps you gain clarity: Have you created the necessary spatial conditions? What about an internet connection for the caregiver? And above all: Are you internally ready to welcome someone into your daily life? Use these questions as a guide to close any gaps and start your search feeling relaxed. Because good preparation is the best foundation for harmonious living together.
noracares offers a variety of features that support both caregivers and relatives of those in need of care. From detailed profiles and secure communication channels to a comprehensive matching system – we ensure that finding the right caregiver is simple and safe.
The platform enables you to make conscious and well-informed decisions. This means you can decide for yourself whom you want to place your trust in. The online platform is designed to be user-friendly and allows you to gain a comprehensive picture of the other person.
A special highlight of the platform is direct contact: Those seeking care and caregivers can ask specific questions and request documents such as CVs and proof of qualifications. Another innovative feature of noracares is the video chat function. This allows you to exchange personally, get to know each other in advance, and, for example, check the caregiver’s language skills.
Through this direct contact, both sides can immediately determine whether they are sympathetic to one another and whether the necessary empathy is present. Only when both sides are convinced of the other’s qualifications and suitability does a collaboration begin. In this way, it is ensured that both parties start working together with a good feeling of security and trust.
This careful approach prevents unpleasant surprises and significantly increases satisfaction for everyone involved. Noracares thus creates a unique and secure environment from which both those seeking care and caregivers benefit equally.
Our services: Care with heart, individual and secure
noracares offers a wide range of care services that meet both the needs of those requiring care and the expectations of their relatives. We provide a user-friendly platform designed to simplify the entire care placement process. Our matching technology ensures that you find the right caregiver – quickly, safely, and reliably.
- 24-hour care – Comprehensive care in your own home
- Home nursing care – Support in daily life at home by qualified caregivers
- Specialized care - e.g. for dementia care – with individual care concepts
- Day care – Relief for relatives and promotion of independence
- Short-term care – flexible support e.g. after a hospital stay
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Mobile care – needs-based support at your location
Step by step to the right caregiver:
Finding the right caregiver can be a challenge. With noracares, it’s very simple:
- Register for free: Create your profile on noracares and describe your care situation as well as the individual needs of the person who needs care at home .
- Receive individual suggestions: Based on your information, noracares suggests suitable caregivers – exactly according to your desired criteria.
- Get to know the caregivers: Get in direct contact with caregivers via chat or video call and find out whether the chemistry is right.
- Start the care: If everything fits, you clarify the framework conditions together and organize the start of care.
This way, you quickly and easily find the care that truly suits you and your loved ones!
The first meeting via video chat is more than just a comparison of facts – it is the moment when you feel whether the chemistry between your family and the new caregiver is right. So that you can fully rely on your intuition in this important situation, we have put together the “Pro Check” for you. This compact checklist helps you ask the right questions – from medical experience and daily routine organization to emergency management. This way, you approach the conversation in a structured and relaxed manner and find exactly the support that truly suits you.
At noracares, warmth is at the heart of everything we do. This is reflected in many aspects, for example in:
- Warmth in interaction: With us, there is friendly and respectful communication with caregivers and relatives. If you have questions, there are personal contacts you can reach for all concerns and questions, and they will always respond with dedication.
- A heart for those in need of care: At noracares, everything revolves around individual care concepts tailored to the needs and wishes of those requiring care. Only caregivers who work with heart and put the well-being of those in need of care first are placed here.
- A heart for caregivers: noracares advocates for fair and transparent working conditions as well as fair pay. We promote recognition and appreciation of every caregiver’s work, and they can decide for themselves whom they would like to work for.
- A heart for relatives: We know how stressful it can be when someone close to you requires care. That is why noracares supports and relieves relatives through an easy search process and secure communication.
- Cohesion: With us, no one is left out in the rain. We are committed with heart and try to find a suitable solution for every person – whether elderly care, nursing care, childcare, or support in daily life for people with impairments, and regardless of whether you need short-term, hourly support or 24-hour assistance.
- Transparency: At noracares, you only pay a small, transparent fee for using the platform – with no hidden costs or contract traps. This way, you always keep an overview and can fully focus on finding the right caregiver.
In addition, our philosophy is based on the values of safety, empathy, respect, trust, and community. These values shape the daily work of noracares and create an environment in which caregivers, those in need of care, and their relatives feel understood and supported.
So that you can see at a glance what noracares stands for, we have summarized the most important points for you here:
And how does this look in practice? We show you how we live our values day by day – both digitally and personally.
Safety
The safety of all parties involved is very important to us at noracares. Through personal interviews, background checks, and validation of qualifications, you gain the assurance that you can trust the person you are dealing with. This way, you can be sure that the person entering your life or the one you are supposed to care for is not just someone you might not get along with at all.
In addition, the company offers secure communication and payment systems that ensure data protection and financial security for users. All messages and transactions are handled discreetly, so personal information always remains protected. This holistic approach ensures that both those seeking care and caregivers can rely on a safe and trustworthy collaboration.
Empathy and Respect
Empathy and respect are central pillars of our philosophy. At noracares, we treat every person with the dignity and respect he or she deserves.
It starts with the selection of caregivers, whom you can choose not only based on their professional qualifications, but also on their ability to provide empathetic and respectful care. This gives you the opportunity to find a caregiver who truly puts their heart into what they do. People in need of care, relatives, and caregivers alike are actively involved in the care process, and their wishes and concerns are taken seriously and respected.
The platform enables direct and open communication between those seeking care and caregivers, fostering mutual understanding and trust. Feedback mechanisms provide both sides with the opportunity to share their experiences and impressions, leading to continuous improvements and a respectful collaboration.
At noracares, it is a central concern that everyone involved – whether a person in need of care, a relative, or a caregiver – feels valued and heard in their role. This fundamental attitude of empathy and respect ensures that a harmonious and supportive care environment is created that meets the needs of all parties involved.
Trust and Community
Trust is the foundation of every successful care relationship. That is why we promote a community in which caregivers and relatives can support and exchange with one another.
Through transparent processes and open communication, we build trust and create a strong, supportive community. Through detailed exchange, you can build trust and make an informed decision. The platform also offers various opportunities for communication and networking, both for caregivers and for relatives.
Customer Satisfaction
We can only be satisfied if the users of noracares are satisfied as well. That is why we regularly collect feedback from customers. We also repeatedly come across success stories, one of which we would like to share:
Julia is a single mother of a son with disabilities and has a lot on her plate. For a long time, her son only received hourly school supervision; for the remaining 18 to 20 hours she was responsible herself, as well as on weekends and during holidays.
Julia was not only under constant stress, but also had her head full of worries while at work, which even put her job at risk. Letting a stranger into her life as a caregiver – unimaginable for Julia. She was on the verge of burnout, which also jeopardized her job. With noracares, she finally found a caregiver she can entrust with her son. A caregiver she can rely on, who truly cares for her son with heart.
Julia chose this caregiver herself and spoke with her personally before she actively became part of her life. In the meantime, Julia is not only more relaxed, balanced, and cheerful, she has also advanced in her career. She now heads her own department and manages a team of several employees.
If you, too, are at the end of your strength and looking for relief, noracares is exactly the right place for you. Register today and become our next success story!
At noracares, we know: Only those who feel valued themselves can pass that appreciation on to others. That is why our platform is not just a place for those seeking help, but a home for dedicated caregivers who want more than just a “job.”
What does “care with heart” mean for you as a caregiver?
With us, you are not just a number on a duty roster. Care with heart means for our community:
- Self-determination: You decide which family you work with and which conditions (period, fee) suit you.
- Relationship instead of assembly line: You have the time to build a genuine bond with those in your care – far from the stress of overloaded care systems.
- Appreciation: Your work is seen. Transparent profiles and direct feedback ensure that your warmth and competence are recognized.
What do families (your future clients) pay attention to?
When you create your profile on noracares, these are the factors that make you particularly attractive to families:
- Authenticity: A friendly profile picture and a personal description of your motivation.
- Clarity: Complete proof of your qualifications and language skills.
- Reliability: Punctual response times in chat and a professional appearance in the introductory video call.
Career & Growth through noracares
noracares is your springboard. Whether you are an experienced professional looking for a new challenge or want to start as a career changer in the field of everyday assistance:
- Easy start: Create your profile free of charge and become immediately visible to hundreds of families seeking help in Austria.
- Direct negotiation: No agency that withholds part of your salary. You negotiate directly with the families.
- Secure environment: Use our secure communication tools to protect your privacy until you decide to collaborate.
Many agencies charge high monthly service fees or retain part of the caregiver’s fee as commission. Since you negotiate directly with caregivers at noracares, these hidden costs do not apply.
Your savings can be calculated very easily:
A concrete example: While traditional agencies often charge fees of 200 to 500 euros per month in addition to the caregiver’s fee, with us you only pay a small fee for using the platform infrastructure. Calculated over a year, this often means savings in the four-digit euro range – money that can go directly into the quality of care.
The costs of home care do not have to be borne alone. Depending on the country in which the person in need of care is insured, different rates and models apply.
Model Austria: The 7 Care Levels
In Austria, the care allowance is a designated contribution toward care-related additional expenses. It is paid regardless of income (except for certain supplements).
Source: pv.at/web/pflegegeld
Additional funding for 24-hour care: From Level 3 onwards, you can additionally apply for up to 800 euros per month as funding for two self-employed caregivers.
Model Germany: The 5 Care Grades
In Germany, the long-term care insurance fund strictly distinguishes between care allowance (for care provided by relatives or noracares caregivers) and benefits in kind (for professional care services).
Sources: bundesgesundheitsministerium.de/ &
bundesgesundheitsministerium.de/pflege-zu-hause/
Important specifics in Germany:
- Relief amount: From care grade 1 onwards, every insured person is entitled to an additional 125 euros per month for care and relief services.
- Combined benefit: If you use a care service for medical care (benefits in kind) and noracares for everyday support, the care allowance is paid out proportionally.
- Respite care: You can access approximately 1,612 euros additionally per year if the regular caregiver (e.g. you as a relative) is on vacation or ill.
[Note: In addition, in Germany you can claim up to 4,000 euros per year for household-related services (such as 24-hour care) for tax purposes.]
Who is my contact person?
- In Austria: Applications are handled via the PVA (Pension Insurance Institution) or other social insurance providers (SVS, BVAEB). The assessment is usually carried out at home by a doctor.
- In Germany: The application is submitted to the long-term care fund (Pflegekasse) of your health insurance. The classification is carried out by the Medical Service (MD) or, for those with private insurance, by Medicproof.
noracares stands for care with heart, trust, and the highest quality standards. Our platform offers you comprehensive features that let you find the right caregiver independently – quickly, safely, and transparently. Empathy, respect, and the safety of all female users and users are especially important to us. This is how we create an atmosphere of appreciation and trust in which caregivers and families can support and connect with each other. Care with noracares is more than a service – it is a community that brings genuine compassion to life.
Whether you need help urgently or simply want to get information: We are here for you with time, understanding, and a listening ear. Because good care always starts with a trusting conversation.
Register today and start your individual search. Let’s redefine care at home together – with warmth, expertise, and community.
- 24-hour care: A form of home care in which a caregiver lives in the household of the person in need of care. They support with household management, daily living, and basic care.
- Activating care: A care approach that aims to maintain or restore the existing abilities of the person in need of care, instead of taking all tasks away from them.
- Outpatient care (home nursing care in AT / care service in DE): Medical and nursing care provided by professionals directly in the patient’s home (e.g., wound care, injections).
- BVAEB (AT): Insurance institution for public service employees, railways, and mining. A provider in Austria that is responsible, among other things, for care allowance.
- Relief amount (DE): A monthly amount of 125 euros that everyone insured in Germany is entitled to from care grade 1 onwards for additional support services or household help.
- Hardship supplement (AT): A time bonus (in Austria 25 hours/month) that is credited toward the care allowance when there is a severe intellectual or psychological disability (esp. dementia) present.
- GuKG (AT): The Health and Nursing Care Act; regulates professions and competencies in nursing care in Austria.
- Matching system: An intelligent technology (like at noracares) that matches the profiles of caregivers and families based on specific criteria to find the ideal fit.
- MD / Medical Service (DE): The independent assessment body of Germany’s statutory long-term care funds for determining the care grade.
- Personal care assistance: Legal term for the work of caregivers (usually 24-hour care) who are not allowed to perform medical activities without delegation.
- Care allowance: A state benefit to compensate for care needs. In Austria it is divided into 7 levels; in Germany it is a cash benefit from the long-term care fund from care grade 2 onwards.
- Care grade (DE): The classification of care dependency in Germany (grades 1 to 5), determined by the MD.
- In-kind care benefit (DE): A budget in Germany reserved for professional care services and billed directly with the long-term care fund.
- PVA (AT): Pension Insurance Institution. The largest social insurance provider in Austria for care allowance applications.
- Red flags (warning signs): Behaviors by providers that indicate a lack of quality, missing transparency, or a lack of seriousness.
- SGB XI (DE): The Eleventh Book of the Social Code; the legal basis of social long-term care insurance in Germany.
- SVS (AT): Social insurance for the self-employed in Austria.
- Day care: A semi-residential service in which people in need of care are professionally cared for during the day to relieve relatives.
- Respite care (DE): A budget (approx. 1,612 euros/year) that can be used in Germany when the regular caregiver is prevented due to vacation or illness.
Note: All information on care rates and legal provisions corresponds to the status as of February 2026. Since laws can change, this information is for general guidance only and does not replace legal or tax advice.
